Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of our website and your purchase of products from TCL Food Link Sdn Bhd (“we”, “us”, “our”). By accessing or using our website, you agree to these Terms.

1. Use of Website

By using our website, you confirm that you are at least 18 years old or using the website under adult supervision. You agree not to use the website for any illegal or fraudulent activities and to provide accurate and current information when creating an account or placing an order. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Product Information

We aim to display product details, images, prices, and availability accurately. However, actual colours, packaging, or appearance may vary from images. Prices or descriptions may contain errors. Product availability may change without notice. We reserve the right to correct any inaccuracies at any time.

3. Pricing and Payment

All prices are listed in Malaysian Ringgit (MYR).
We accept payments through the methods listed at checkout.
Payment information is processed through secure third-party payment gateways.
We reserve the right to adjust product prices without prior notice.

4. Orders & Acceptance

When an order is placed, you will receive an order confirmation email. This does not guarantee acceptance. We may cancel or reject an order due to product unavailability, pricing errors, payment issues, or suspected fraudulent activity. If payment has been made for a cancelled order, a refund will be issued.

5. Shipping & Delivery

Shipping times, fees, and coverage areas are provided at checkout. Delivery timelines may vary. We are not responsible for delays caused by couriers, weather, customs, or unforeseen events. Once an order is handed to the courier, the risk of loss passes to the customer.

6. Returns, Refunds & Exchanges

Perishable and frozen items are not eligible for returns unless the item received is damaged or incorrect. Customers must report any issue within the specified time frame with supporting proof such as photos or videos. Refunds or exchanges are subject to approval.

7. User Accounts

You are responsible for keeping your account information secure and for all activities under your account. We may suspend or terminate accounts that violate these Terms, engage in fraudulent activities, or misuse promotions.

8. Promotions, Discount Codes & Loyalty Programs

Promotions and discount codes are subject to their own terms. They may not be combined unless stated and may be revoked or changed at any time. Misuse of promotions may result in order cancellation or account suspension.

9. Intellectual Property

All content on this website—including text, images, graphics, and logos—is the property of TCL Food Link Sdn Bhd or its partners. No part of the website may be copied, reproduced, redistributed, or modified without written permission.

10. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages, including loss of data, income, or business. Our total liability for any claim will not exceed the amount paid for the product involved.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

12. Personal Data Protection

Your use of our website is governed by our Privacy Policy, which follows Malaysia’s Personal Data Protection Act (PDPA).

13. Changes to Terms

We may update these Terms at any time. Changes take effect immediately upon posting. Continued use of the website signifies acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes will be handled by the courts of Malaysia.

15. Contact Us

TCL Food Link Sdn Bhd
Email: tclfoodlink@gmail.com
Phone: +6016-355 5979
Address: 22, Jalan Perindustrian PP3, Taman Perindustrian Putra Permai,
43300 Seri Kembangan, Selangor, Malaysia.