Privacy Policy

TCL Food Link Sdn Bhd (“we”, “us”, “our”) is committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our e-commerce website.

Our practices comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect
We collect personal information to process your orders, provide customer support, and enhance your shopping experience.

1.1 Personal Information
When you register, place an order, or interact with our website, we may collect:

Name

Email address

Phone number

Shipping and billing address

Payment information (processed securely through third-party payment gateways; we do not store full card details)

Account login details

1.2 Order & Transaction Data
Purchased items

Order notes

Delivery preferences

Transaction history

1.3 Automatically Collected Information
When you browse our website, we may collect:

IP address

Browser type

Device information

Pages viewed

Time spent on site

Cookies and tracking pixels

1.4 Marketing & Tracking Data
We may collect information through:

Google Analytics

Google Ads

Meta (Facebook/Instagram) Pixel

Email marketing tools

This data helps us improve our website, run targeted ads, and offer a better shopping experience.

2. How We Use Your Information
We use your information to:

Process and deliver your orders

Manage your account and customer profile

Communicate about order updates, shipping, support, or service announcements

Provide customer service

Improve website performance and user experience

Send marketing emails, promotions, and newsletters (with your consent)

Run ads and retargeting campaigns

Prevent fraud and ensure website security

Comply with legal obligations

3. Cookies and Tracking Technologies
We use cookies, tracking pixels, and similar technologies to:

Enable essential website functions

Remember your cart and login sessions

Improve website performance

Analyse site traffic

Deliver personalised advertisements

You can manage cookie preferences in your browser settings.

4. Sharing of Information
We do not sell your personal data.

However, we may share your information with trusted third parties for operational purposes:

4.1 Service Providers
Payment gateways (e.g., Stripe, PayPal, local payment processors)

Delivery and courier partners

Cloud hosting providers

Marketing and analytics tools (Google, Meta)

Customer support tools

4.2 Legal Obligations
We may disclose information when required to comply with:

Laws

Government requests

Court orders

Regulatory requirements

5. Data Storage & Security
We implement industry-standard security measures to protect your data from:

Loss

Misuse

Unauthorized access

Disclosure

Alteration

Although we take all reasonable steps, no online transmission is 100% secure. You use our website at your own risk.

6. Retention of Data
We keep your personal data only as long as necessary for:

Order processing

Legal obligations

Accounting or tax purposes

Customer service

You may request deletion of your account or data at any time (subject to legal retention requirements).

7. Your Rights (PDPA Malaysia)
You have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Withdraw consent for marketing communications

Request a copy of your data

To exercise your rights, contact us:
Email: tclfoodlink@gmail.com
Phone: +6016-355 5979

8. Marketing Communications
With your consent, we may send:

Promotional emails

Product announcements

Discount offers

Newsletter updates

You may unsubscribe anytime via the link in our emails.

9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

10. International Transfers
If we use services hosted outside Malaysia (e.g., Google, Meta), your data may be transferred and processed in other countries.
These providers follow global security standards to safeguard your information.

11. Children’s Privacy
We do not knowingly collect data from individuals under 13. If such data is found, we will delete it promptly.

12. Shipping Coverage
Our shipping coverage will be updated once finalised.
For now:
[To be updated: Local/International shipping coverage]

13. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised updated date.

14. Contact Information
For privacy-related inquiries:
TCL Food Link Sdn Bhd
Email: tclfoodlink@gmail.com
Phone: +6016-355 5979
Address: 22, Jalan Perindustrian PP3, Taman Perindustrian Putra Permai,
43300 Seri Kembangan, Selangor, Malaysia.